Fellowships | FUSE CORPS
Empowering Residents and Improving Services through Smart City Technology
Information Technology Agency
Los Angeles, CA

“Empowering Residents and Improving Services through Smart City Technology” 
Los Angeles Information Technology Agency 
Los Angeles, CA


Two-thirds of Americans live in cities, including the nearly four million who call Los Angeles home, and that number is growing fast. By 2025, its population will swell to nearly 15.7 million people, making it the densest city in the United States. Los Angeles is also one of the country’s most ethnically diverse cities, boasting residents from over 140 different countries who speak 224 languages. These facts tell the story of a city, rich in opportunities and challenges, that must adopt new approaches to meet the widely varying needs of a diverse and growing population. 

Los Angeles has long been at the forefront of utilizing new technologies to better serve its residents. For example, since rolling out a city-wide smart parking technology five years ago, Los Angeles has seen a 2.5 percent increase in parking revenue even as it has lowered average parking meter prices by 13 percent. The Department of Water and Power has installed “smart meters” in homes and businesses across the city to provide real-time data on power use to both the city and customers. 

Smart cities and their underlying methods, technologies, and collaborations hold great promise to help improve Los Angeles, allow better provision of city services, and bolster equity for all. Much of the activity around smart city initiatives is coordinated with or centered in the Los Angeles Information Technology Agency, which is rich in human resources, including a staff of savvy, skilled technologists and experts who understand the value of this type of technology. Important infrastructure is already in place, including an open data portal providing access to over 1,100 data sets; other cloud-based platforms; and a growing “Internet of Things” network of sensors and devices. Los Angeles is primed to be a national leader among a growing network of smart cities, but it faces a key challenge in that many of its projects are either in their infancy or lack the cross-departmental or cross-sector coordination that could make them truly transformational. 

To help develop a coordinated vision and strategy for using smart city technology to improve municipal systems, the Information Technology Agency will partner with FUSE Corps to host an executive-level Fellow for one year to create a Smart City Roadmap, launch initial projects across departments, and create public-private partnerships that allow for a sustainable plan into the future. These efforts will allow the City to take a strategic approach and demonstrate to city agencies, policy makers, the private sector, and the population at large that a better, brighter future can be realized through smart city improvements. 


The following provides a general overview of the proposed fellowship project. This project summary and the potential deliverables that follow will be collaboratively revisited by the host agency, the Fellow, and FUSE staff during the first month of the project, after which a revised scope of work will be developed and agreed upon by the Fellow and the host agency. 

Starting in October 2017, it is proposed that the fellow will conduct an inventory of existing smart city projects in Los Angeles that are being implemented by city departments, nonprofit organizations, universities, and other government organizations. The fellow will also prepare Los Angeles for its participation in Barcelona’s Smart City Expo World Congress. 

Additionally, the fellow will complete an analysis of current gaps and identify several key areas for concrete action along with potential implementation partners. He or she will complete a Smart City Maturity Model for Los Angeles using a globally-recognized template, and report on the best practices of other smart cities around the world that have achieved results in areas including climate change, sustainability, equity, public safety, immigration, government efficiency, and homelessness. 

The fellow will then support the launch of at least two smart city pilot projects, host a public forum inviting ideas and feedback from citizens and the private sector, and provide an assessment on the overall progress of ongoing smart city projects. The yearlong project will culminate with a final report that includes tangible recommendations and a Smart City Roadmap tailored to the needs and potential of Los Angeles. 

  • Conduct a thorough review of current “smart city” initiatives, programs and best practices – Quickly become oriented with all aspects of current smart city initiatives underway in Los Angeles. Document an inventory of smart city initiatives and technologies and connect the dots between existing digital technologies, city departments, and private sector opportunities. Meet with a broad range of staff members to better understand their perspectives, priorities, and concerns with regard to smart city implementation. Uncover the questions that each wants to answer in order to identify or generate the necessary resources and tools. Understand the critical importance of fair and equitable smart city programs that result in residents becoming more informed and involved in the future development of Los Angeles. 
  • Develop a “Smart City Roadmap” that is unique to the City of Los Angeles - Get up to speed on the experience and results of other cities around the world that are pursuing smart city technologies, including the TM Forum and other published toolkits supporting these efforts across the globe. Establish specific recommendations as part of a holistic approach to integrating a Smart City Roadmap across Los Angeles. Empower city staff to make more informed decisions and enable them to align their efforts into a city-wide approach. Include prioritized initiatives, deliverables, timelines, budgets, staff trainings and change management approaches. 
  • Begin implementing recommendations and create long-term rollout plan – Begin the rollout process by identifying and acting on “early wins” that can be implemented immediately. Launch at least two smart city pilot projects across different city departments. Recommend and facilitate additional smart city pilot projects across departments. Create a sustainable multi-year approach for implementing a Smart Cities Roadmap that includes carefully-sequenced phases designed to build momentum and ensure smooth transitions for all key stakeholders. 

  • Ted Ross, General Manager & Chief Information Officer, Information Technology Agency 
  • Jeanne Holm, Assistant General Manager, Information Technology Agency 

  • At least 15 years of professional experience in technology architecture implementation, consulting or project management. Familiarity with smart cities pilot projects implementation, new technologies, civic innovation, and/or data science preferred. 
  • Superior critical thinking and analytical skills. Ability to get up to speed quickly about the integration and application of multiple technologies to improve the lives of citizens across diverse populations.
  • Ability to synthesize complex information into clear and concise summaries and recommendations.
  • Ability to identify best practices, understand data and evidence and use it to support a business case, and make a persuasive argument to support recommendations.
  • Strong record of success engaging a variety of cross-sector stakeholders and managing cross- functional teams. Ability to relate to a variety of diverse audiences and varying interests with strong emotional intelligence and empathy. Able to connect and collaborate across a variety of disciplines. 
  • Interest in becoming an expert in the area of smart cities as applied to Los Angeles. 
  • Exceptional written and verbal communication skills with ease in public presentations.
  • Self-motivated, goal-oriented, entrepreneurial leader who is an independent worker, resourceful in creating novel solutions to complex problems, persistent in obtaining information, and able to create direction and movement within potentially ambiguous environments.
  • Flexibility, adaptability, persistence, humility, inclusivity, and sensitivity to cultural differences.
  • Support and understanding for digital inclusion, the strength of diversity, and the need for solutions to support all regardless of race, religion, gender, immigration status, or ethnicity. 


Click the link below to upload a resume and complete the online application questions in lieu of a cover letter. The application process will allow you to indicate interest in more than one fellowship opportunity. You only need to submit one application. Interested candidates are encouraged to apply as soon as possible, as selections will be made on a rolling basis and specific opportunities may close quickly. 

This role offers the opportunity to work full time for 12 months as an independent contractor of FUSE Corps with an annual stipend of $90,000 paid through monthly installments. 

The FUSE Fellowship is an equal opportunity program with a core value of incorporating diverse perspectives. We strongly encourage candidates from all backgrounds to apply.


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